Livraison et retours 🚚

Where can I get delivery ?

Franklin ensures deliveries in relay point or at home!. We deliver in France 🇫🇷 (including Corsica and Monaco) and in Europe (Belgium 🇧🇪, Germany 🇩🇪 , Spain 🇪🇸 , Portugal 🇹 , Netherlands 🇳🇱 , Luxembourg 🇱🇺).

How long does it take to get my delivery ?

You now have the choice between 3 delivery modes: Express, Classic or Relay. In Express delivery mode. The delivery time is 24 hours following the shipment of the order. In Classic delivery mode. The delivery time is 2 days after the order is shipped

How do I track my package ?

Once your order is validated, we send you an email with a link to track your order. You can also track your package by clicking on this link. 📦

I did not receive the product I ordered, what can I do ?

Did you receive a product that you did not order? 😱. If the products you received do not match your order (rest assured this is extremely rare, we apologize in advance 💛), I recommend you to file a claim with our logistics team. To do so, you need

When and how do I return a Franklin product?

How do I return an order?. Know that to be able to return a product, it must be intact, that is to say in good condition and especially closed. Moreover, the return can be done within 14 days after reception of your package 🐶. When to return an orde

I just placed an order, can I still change it ?

If you just placed the order right now, our team can still change the products or delivery, but please remember to contact us right after the order has been validated!. The order can only be changed a few moments after it has been placed 😉. You can