Once you have placed your order, you will need to activate your Franklin account in order to access your subscriber area. Follow these steps to activate your Franklin account!. Once your account is activated you will be able to access your subscripti
How to log in my Franklin account ?. You can manage your entire subscription directly from your subscriber area. This space is accessible by clicking on the icon with the little character, at the top right of your screen:. You will then just have to
The incredible subscription is 100% manually editable!. You must first go to your subscriber area. Our team has made a short video to help you modify your products, your subscription frequency or your delivery. The video is available by clicking righ
There is no limit to the number of products in your amazing subscription, you can add as many as you like!.
The great thing about the Franklin subscription is that it's 100% flexible!. If you still have some treats left for your furry friend and your next shipment is approaching, you can change the date of your next shipment directly from your subscriber a
On your subscriber area you have the possibility to change the delivery method from home delivery to a delivery in a relay point or vice versa 🚚. To do this, you need to click on the 'My delivery method' section and change the carrier to the one of
You have the possibility of having your order delivered to several different addresses (home, second home or even a vacation spot). Don't worry, Franklin has thought of everything! it all. 1/ I want to add a delivery address. When you go to your subs
When your payment method is not up to date (expired card, general error...), the shipment of your next order will be in error. You will receive an email as well as an SMS to remind you to update your bank details. To unlock your order, you must updat
To stop your Franklin subscription, it's very simple, you just have to remove all the active products in your subscription. Don't panic, to help you my team to realize a small video which explains all the procedure to follow, click here !