Paiement & code promo 💳

I can't pay for my order !

There are several reasons that can block the payment of your order. Please make sure that:. - Your payment method is accepted on our site (we accept Paypal, Mastercard, Visa, Apple Pay and American Express). - You have filled in all the fields correc

Why doesn't my promotional code work ?

First, make sure you check that the coupon is valid, that you spelled it right and that you meet all the conditions to get it 😉. If despite everything the discount does not apply, you can contact our team by chat, by email (at bienvenue@franklinpetf

If I subscribe to Franklin's membership, when will my card be charged?

Your subscription is always debited automatically with the credit card or paypal which is registered on your subscriber space in the "my payment method" section. You will be debited the morning of the shipment (the date displayed on your space), arou

Which payment methods do you accept ?

To order from Franklin, you can pay by :. - Mastercard. - Visa. - American express. - Paypal. - Applepay

I would like to receive an invoice, what can I do ?

Your invoice is now automatically sent by email after each order. If you didn't receive this email, you can contact us directly by email at [email protected]. Our team of dog & cat experts will be happy to send it to you by email within 2

I want to use a promo code in my subscriber area.

Discover in this video how to apply a promotional code on your next shipment directly in your subscriber area.